Problem

Report a Repair

Welcome to our online repair reporting system. At Malixons, we’re committed to ensuring that our tenants enjoy safe and comfortable living spaces. All general maintenance issues must be reported to us via this system and will be addressed during normal office working hours at our earliest convenience. Please ensure you specify your door and flat number (if applicable) and upload photos to help us resolve any matters swiftly for you.

How to Report a Repair

To report an issue, simply complete our online form below with as much detail as possible. Our team will assess your request and arrange for a repair promptly. If it’s an emergency, please contact us directly via the provided emergency numbers for immediate assistance.

Emergency Repairs

In emergencies only, such as burst pipes causing flooding, major leaks, or events posing a danger to life or property, contact us directly using the numbers below:

For non-emergency issues, please use the online reporting system. Boiler breakdowns outside office hours will be attended to during normal working hours unless a vulnerable occupier resides in the property. If locked out due to negligence, tenants must call a locksmith at their expense and notify the property manager during office hours. For faulty locks, contact the emergency line for further advice.

Online Repair Request Form

Need a quick and hassle-free repair? Submit your request through our Online Repair Request Form, and our team will take care of the rest!

MM slash DD slash YYYY
Max. file size: 50 MB.
If there are pets in the property, please provide details.
If there are alarms in the property, please provide details.
If there are parking restrictions near the property, please provide details.
Is There a Vulnerable Occupier at This Property?
Please ensure you provide accurate and detailed information to
help us resolve your issue efficiently.

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Vulnerable Occupiers

Although there is no legal definition of a vulnerable occupier, an occupier is generally considered vulnerable if they have a characteristic that means the issue being raised would have a materially greater negative impact on them than on someone without that characteristic.

Examples include: